Safety & Emergencies |

FIRE SAFETY

At D’Eynsford TMO, we do everything we can to keep our residents safe from the devastation of a major fire. You can also help protect yourself and others by following this advice:

Fit a smoke alarm with a British Standard kitemark. Test it monthly and change the battery annually (if it is not hard-wired).
Make a fire action plan so everyone in your home knows how to escape.
Be careful when cooking with hot oil. Consider using thermostatically controlled deep-fat fryers.
Never park motorbikes in communal areas or inside your home.
Never block, tie, or wedge open fire doors in your home or building.
Do not leave lit candles unattended.
Make sure cigarettes are fully stubbed out.
Never smoke in bed.
No barbecues on balconies, gardens, or estate grounds.
Keep matches and lighters away from children.
Keep clothing and flammable items away from heating appliances.
Take extra care when tired or under the influence of alcohol; nearly half of all domestic fire deaths happen between 10 pm and 8 am.
Keep fire exits and escape routes clear (including doors from your home, balcony walkways, shared landings, hallways, or staircases).
Do not leave white goods in communal areas (including freezers, washing machines, fridges, or tumble dryers).
Do not overload electrical sockets.

Important: The health and safety of our residents is our top priority. If anyone is found acting in a way that jeopardises others’ safety, the TMO may take legal action under your tenancy or lease agreement.

GAS SAFETY

If you smell gas in your home:

Open doors and windows for ventilation.
Turn off all gas appliances.
If the smell persists, turn off the gas supply at the meter and call Transco Gas Emergency Service: 0800 111 999.
Know the location of your gas meter and the main gas supply tap. Ask the estate office if unsure.
If there is a strong smell of gas when entering your home, do not go inside. Close the door gently and call the gas company.
Do not use matches, naked flames, or smoke.
Do not turn electrical switches on or off.

ELECTRICITY

If your electricity goes off:

Check your main fuse box to see if a trip switch has activated. Modern boxes switch off automatically instead of blowing a fuse.
If you cannot locate the cause, contact the D’Eynsford Estate Office during office hours or Southwark Council out of hours.

WATER SUPPLY

Know where your stopcock (water isolation valve) is located—usually in the bathroom or kitchen. In case of flooding, turn off the mains first. Contact the Estate Office if unsure.

CONDENSATION

Condensation occurs due to excess moisture and poor ventilation. Reduce it by:

Opening windows when cooking or bathing.
Not blocking air vents or extractor fans.
Ensuring tumble dryers are properly installed and ventilated.
Keeping a constant temperature in all rooms during winter.
Avoiding drying clothes on radiators without ventilation.
Considering a dehumidifier.

BLOCKAGES & DRAINS

Prevent clogged drains by:

Running hot water through sinks after use.
Using baking soda and hot water to clean drains and reduce odours.
Pouring 1 cup of vinegar, letting it sit for 30 minutes, then rinsing with very hot water.
Disposing of cooking grease and coffee grounds in the trash, not down the drain.
Using a screen or drain grate to prevent hair and soap scum build-up.

EMERGENCY OUT OF HOURS

For emergency repairs (major pipe bursts, flooding, or hazards):

Call Southwark Council: 020 7525 5000.
A contractor will “make safe” until the Estate Office opens.
This service is for emergencies only.

ASBESTOS

Communal asbestos is a council responsibility. Southwark Council maintains an asbestos register and handles surveys and removal.
For advice, guidance, or reporting, visit: Southwark Asbestos Guidance