This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.

Council Tenant Repairs Responsibilities.

As per Southwark Council Tenancy Agreement: 5. Looking after your home and estate (1)


You’re responsible for most minor repairs and maintenance to your home, including:

  • electric plugs, fuses and light bulbs
  • inside doors, cupboards and handles
  • catches and locks
  • toilet seats
  • broken glass inside your home
  • floor tiles
  • small cracks in plaster
  • decorations
  • gardens (including gates, fences, trees, window boxes, etc.)

We’re (TMO) are responsible for repairs to the structure, exterior and essential services to your home. If these issues arises then please contact the TMO on 020 7525 0745 or visit the estate office. These include:

  • roofs
  • foundations
  • external doors, walls and windows
  • drains, gutters and outside pipes
  • brickworks
  • major plastering repairs
  • floors and ceilings
  • installations for water, electricity and gas (including wiring, sockets, fittings, internal pipes and valves)

However, please note that the Council are responsible for the following. If these issues arises then please contact the council on 020 7525 2600 or visit

  • communal TV aerials – Not individual ones
  • door-entry systems – Communal
  • extractor fans
  • heating or hot water – District Heating (Includes radiator)
  • pest Control

Reporting emergencies repairs during out of house (Outside of 9am to 5pm / Monday to Friday) 

If you have an emergency repair such as a major pipe burst or a repair that presents a danger to persons, you can contact the Southwark on 020 7525 5000. The Council will normally arrange for a contractor to “make safe” the problem until the D’Eynsford Estate Office is open, when the repair will be carried out during normal working hours. Please note this service is for emergencies ONLY. The Estate will be charged by Southwark Council for this service. If you repeatedly call the Council for non-emergency repairs, you will be charged for using this service.