Service Charges
Service charges and bills are managed by the Finance Section of Southwark Council. You will receive your annual service charge bill directly from the Council. Payment is recommended via standing order to make it simple and convenient.
The service charges cover services such as:
- Cleaning
- Caretaking
- Grounds maintenance
These charges are calculated by Southwark Council, and your service charge bill will be sent to you in the usual way.
Contact: Telephone: 0845 600 0611
Making a Service Charge Payment
- Payment Line: 0845 600 0611
- Pay Online: Make a Payment
Private Tenants (Sublets)
If you are a leaseholder subletting your property, you are responsible for:
- Informing your tenants about the TMO’s rules
- Showing them the estate facilities
Leaseholders or tenants should contact the Estate Office to register their details in the residents’ database. This is important in case we need to contact you urgently, for example in the event of a leak.
Important: Any nuisance caused by sub-tenants—including loud noise, anti-social behavior, or harassment—will not be tolerated. The TMO, in collaboration with Southwark Council, will take legal action where necessary to resolve such issues.
Building Insurance
Building insurance is included in your service charge. For any insurance claims, please contact the Building Insurance Department:
Phone: 020 7525 7660