This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Council Tenants.

Welcome to Your New Home at D’Eynsford Estate

The D’Eynsford TMO staff will meet with all new tenants to introduce you to the estate and the range of services we provide. When you signed your Tenancy Agreement, you were informed of the official start date of your tenancy. From this date, you are legally responsible for your home, including payment of rent.

As a tenant, you are responsible for arranging the connection of electricity, gas, and water to your property. We recommend giving the utility companies as much notice as possible before your move-in date. For example, London Electricity typically requires at least three days’ notice to connect your supply.

Useful Contact Numbers:

  • London Electricity: 0800 096 9000
  • British Gas: 0845 955 5510
  • Thames Water: 0845 200 888

Paying Your Rent

When you move into your property, Southwark Council will send you a letter with instructions on how to pay your rent. Rent must be paid in advance, and your account should always remain in credit. Paying by direct debit is the easiest way to ensure your rent is always up to date.

Payment Methods:

Online
You can pay online by visiting: Pay Your Rent Online

Standing Order
To set up a standing order with your bank, quote the council’s sort code 62-22-32 and account number 27540022, along with your rent account number.
You can also download and print our standing order mandate (PDF, 13kb) and give it to your bank.

Debit or Credit Card
You can pay online or by phone at 0845 600 0611 (call charges may apply). Most major debit and credit cards are accepted.
To pay, you will need:

  • Your rent account number
  • Your debit or credit card, including the security number on the back

When you pay online, you will receive a receipt as proof. Payments usually show on your rent account the next working day.

Paypoint Outlets
You can request a payment card to pay your rent at any Paypoint outlet.

Staying on Top of Your Rent and Bills

It is very important to pay your rent in full and on time. If you are worried about falling into arrears, contact the TMO as soon as possible.

We can help you:

  • Budget your money
  • Explore options to increase your income
  • Access free, independent debt advice

Southwark Citizens Advice Bureau
97 Peckham High Street, London, SE15 5RS
Tel: 0344 499 4134
Opening Times: Monday, Wednesday & Friday, 10am–1pm (Closed Tuesday & Thursday)
www.southwarkcabservice.org.uk

Using Your Property

Your home must be your main or only residence. You cannot run a business without our written permission. Permission will only be withheld if the business could cause a nuisance or damage the property. If permission is granted and a problem occurs, it may be withdrawn.

Terminating Your Tenancy

For introductory and non-secure tenants, the TMO can terminate the tenancy without relying on specific legal reasons.

For secure tenants, tenancy may be ended if:

  • Rent or tenancy conditions are not kept up to date
  • Nuisance, illegal activity, or threats of violence occur
  • Property or communal areas are damaged intentionally or by neglect
  • False information was provided to obtain the tenancy
  • Mutual exchanges or work-related arrangements are abused

Alterations and Improvements

Do not make changes to the property, its fixtures, or external areas without written permission. This includes:

  • Security grills, satellite dishes, or aerials
  • Garages, greenhouses, sheds, pigeon lofts, parking spaces, driveways, or walls
  • Hedges, fences, or trees

Permission for secure tenants will not be unreasonably withheld.

Condensation

Condensation occurs when there is too much moisture and poor ventilation. Reduce it by:

  • Opening windows when cooking or bathing
  • Keeping air vents and extractor fans clear
  • Ensuring tumble dryers are properly ventilated
  • Maintaining a constant temperature during winter
  • Avoiding drying clothes on radiators without ventilation

Rubbish

Residents must dispose of rubbish in chutes or paladin bins. Collection occurs twice a week, excluding bank holidays.

  • Tie rubbish in plastic bags to keep bins clean
  • Do not put unwrapped food down the chute
  • Take large items directly to a bin
  • If physically challenged, contact the Estate Office for assistance

Bulky Items

Never leave bulky items on the estate. It is a fire hazard and considered fly-tipping. Report anyone fly-tipping to the Estate Office (all information is confidential).

  • Arrange collection with the council: 020 7525 5000 or online
  • Paladin bins are for household rubbish only; bulky items like sofas, fridges, or mattresses are not allowed