This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Leaseholder Repairs Responsibilities.

IF YOU’RE A LEASEHOLDER

As a leaseholder, you are responsible for most repairs and maintenance inside your property. This includes, but is not limited to:

  • Internal walls, doors, cupboards, locks, and fittings
  • Kitchens and bathrooms
  • All floors (including floor coverings), ceilings, plastering, and decorations
  • Installations for water, electricity, and gas (including wiring, sockets, light fittings, plumbing, and water pipes that serve your property alone)
  • Electric plugs, fuses, and light bulbs
  • Broken glass inside your home
  • Gardens, including gates, fences, trees, and window boxes, and keeping these tidy and clean

Repairs the Council Is Responsible For

Some repairs fall under the responsibility of Southwark Council. If these issues arise, contact them on 020 7525 5000 or visit Southwark Council Housing Repairs. These include:

  • Communal TV aerials (not individual ones)
  • Door-entry systems (communal)
  • Extractor fans
  • Heating or hot water (District Heating, including radiators)
  • Pest control
  • Roofs
  • Foundations
  • Outside walls and entrance doors
  • Drains, gutters, and outside pipes
  • Communal windows
  • Exterior doors, including entry systems
  • External brickwork
  • Communal gardens

Reporting Emergency Repairs (Outside Office Hours)

If you have an emergency repair, such as a major pipe burst or a repair that presents a danger to people, contact Southwark Council on 020 7525 5000. The Council will usually arrange for a contractor to make the issue safe until the D’Eynsford Estate Office reopens, when the repair will be completed during normal working hours.

Important: This service is for emergencies only. Repeated non-emergency calls may result in charges from the Council.