This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Leaseholder Repairs Responsibilities.

IF YOU’RE A LEASEHOLDER

You’re responsible for repairs to your property, including but not limited to:

  • internal walls, doors, cupboards, locks and fittings
  • kitchens and bathrooms
  • all floors (including floor coverings), ceilings, plastering and decorations
  • installations for water, electricity and gas (including electric wiring, sockets. light fittings, plumbing, water pipes that serve your property alone)
  • hot water cylinders
  • electric plugs, fuses and light bulbs
  • broken glass inside your home
  • gardens (including gates, fences, trees and window boxes and keeping these tidy and clean)

Your lease specifies the repairs we’re (TMO) responsible for (communal parts of the building and the estate). If these issues arises then please contact the TMO on 020 7525 0745 or visit the estate office. These include but aren’t limited to:

  • roofs
  • foundations
  • outside walls and entrance doors
  • drains, gutters and outside pipes
  • communal windows
  • exterior doors including entry systems
  • external brickwork
  • communal water pipes that run through your property and serve multiple properties
  • communal gardens

However, please note that the Council are responsible for the following. If these issues arises then please contact the council on 020 7525 2600 or visit http://www.southwark.gov.uk/housing/repairs:

  • communal TV aerials – Not individual ones
  • door-entry systems – Communal
  • extractor fans
  • heating or hot water – District Heating (Includes radiator)
  • pest Control

Reporting emergencies repairs during out of hours (Outside of 9am to 5pm / Monday to Friday) 

If you have an emergency repair such as a major pipe burst or a repair that presents a danger to persons, you can contact the Southwark on 020 7525 5000. The Council will normally arrange for a contractor to “make safe” the problem until the D’Eynsford Estate Office is open, when the repair will be carried out during normal working hours. Please note this service is for emergencies ONLY. The Estate will be charged by Southwark Council for this service. If you repeatedly call the Council for non-emergency repairs, you will be charged for using this service.