This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Council Tenant Repairs Responsibilities.

As per Southwark Council Tenancy Agreement: 5. Looking after your home and estate (1)

IF YOU’RE A COUNCIL TENANT

As a council tenant, you are responsible for most minor repairs and maintenance in your home. These include:

  • Electric plugs, fuses, and light bulbs
  • Inside doors, cupboards, and handles
  • Catches and locks
  • Toilet seats
  • Broken glass inside your home
  • Floor tiles
  • Small cracks in plaster
  • Decorations
  • Gardens (including gates, fences, trees, window boxes, etc.)

For repairs to the structure, exterior, and essential services of your home, please contact the TMO on 020 7525 0745 or visit the estate office. These include:

  • Roofs
  • Foundations
  • External doors, walls, and windows
  • Drains, gutters, and outside pipes
  • Brickwork
  • Major plastering repairs
  • Floors and ceilings
  • Installations for water, electricity, and gas (including wiring, sockets, fittings, internal pipes, and valves)

However, the Council is responsible for certain communal or specialist services. If these issues arise, contact the Council on 020 7525 2600 or visit Southwark Council Repairs. These include:

  • Communal TV aerials (not individual ones)
  • Communal door-entry systems
  • Extractor fans
  • Heating or hot water (District Heating, including radiators)
  • Pest control

SERVICE STANDARDS: WHEN WILL YOUR REPAIR BE DONE?

Emergency – within 24 hours
Emergencies are repairs that pose an immediate threat to health, safety, or property. Our contractor will attend within 24 hours and, where possible, within two hours. This is a “make safe” service; full repairs may be carried out later. Examples include:

  • No electricity in your home
  • Serious plumbing leaks that cannot be contained
  • Major roof leaks or structural problems
  • Securing your property after a break-in
  • Blocked toilet when it’s the only toilet in the home

Urgent – within 3 days
Urgent repairs are serious inconveniences that should be fixed promptly. Examples include:

  • Loss of some electrical power
  • Loss of some water supply
  • Loss of all or some heating/water heating during colder months (31 October – 1 May)

Non-urgent – within 20 working days
Routine repairs will be completed within 20 working days. Examples include:

  • Minor plastering
  • Minor electrical or plumbing repairs

Sometimes, repairs may be part of planned major works, which could cause a delay. As long as there is no serious risk to health or safety, this is standard practice.

REPORTING EMERGENCY REPAIRS OUTSIDE OFFICE HOURS

If you have an emergency outside 9am–5pm, Monday–Friday, such as a major pipe burst or danger to persons, contact Southwark Council on 020 7525 5000. The Council will arrange a contractor to “make safe” the problem until the D’Eynsford Estate Office reopens.

Important: This service is for emergencies only. Repeated calls for non-emergency repairs may result in charges for using this service.