Our Vision

Our vision is for D’Eynsford Estate to be an even better place to live, with excellent services and welcoming surroundings. We want a community where everyone is neighbourly, has the opportunity for self-development, takes pride in their environment, and can live well at home without harming the planet.

Our Mission

We work towards our vision by:

• Providing the best housing and community services possible for our residents
• Creating a greener estate and choosing environmentally friendly options wherever possible
• Running a diverse and inclusive activities programme
• Offering opportunities for residents to develop skills and take responsibility for the estate
• Putting our community at the heart of everything we do, ensuring decisions reflect residents’ needs

Our Values

• Fairness: Ensuring fairness in all we do
• Respect: Treating people with respect and valuing everyone’s opinion
• Inclusion: Enabling participation in all areas (e.g., digital access, translation services)
• Empowerment: Giving residents more control over their homes and environment
• Sustainability: Balancing environmental, social, and economic priorities
• Learning: Being a learning organisation that embraces change

Our Aims

• Check all common areas and lifts daily, identifying priorities and ordering works as necessary
• Remove rubbish and clean graffiti promptly, including in lifts
• Keep entrances, corridors, stairways, and lifts clean and tidy, responding to needs
• Maintain landings, walkways, lifts, and grassed areas to a high standard
• Provide an efficient and accessible rent collection service with appropriate welfare advice
• Deliver an excellent repairs service, completing work quickly and to a high standard
• Offer excellent service tailored to the needs of all residents
• Encourage active participation and foster a strong community
• Ensure residents can attend meetings and access information about the TMO

London Living Wage

We are committed to our staff’s welfare and ensure compliance with the London Living Wage standards. This benefits the TMO by:

• Reducing absenteeism and sick leave
• Making it easier to recruit and retain staff
• Boosting staff morale and productivity
• Improving our organisation’s reputation
• Attracting highly skilled staff

D’Eynsford Standards to Respond

• Electronic correspondence: Acknowledge within 1 day; full response within 10 working days
• Paper correspondence: Acknowledge within 5 days; full response within 10 working days
• Telephone messages: Respond within 1 working day

Cleaning and Caretaking

Our caretaking and cleaning standards include:

• Cleaning staircases, handrails, banisters, landings, doors, communal floors, lobbies, lights, walls, and windows in internal areas
• Cleaning and removing rubbish from bin chambers
• Clearing litter from all common parts of the estate
• Maintaining roof access and roof security
• Maintaining communal grounds and gardens, cutting grass, and caring for flower beds and shrubs
• Clearing play areas and equipment, including removing glass
• Weed control, sweeping, snow and leaf clearing, and salting non-adopted roads and footpaths
• Maintaining bulkhead lighting in grounds, roads, and footpaths (including replacing bulbs, excluding pole fittings)
• Removing graffiti from all common areas