This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Council Tenant Repairs Responsibilities.

WHAT YOU (TENANT) ARE RESPONSIBLE FOR:

  • Bath or sink plugs
  • Bath panels
  • Broken glass in windows – Unless resulting from criminal damage
  • Catches and locks
  • Ceramic wall tiles
  • Curtain rails and battens
  • Decorating – Unless damaged while a repair is being carried out
  • Door bells
  • Draft excluders
  • Electric plugs, fuses and light bulbs
  • Fences and gates – TMO makes safe only dangerous fences/gates (unless out of hours, then it would be Southwark Council)
  • Floor tiles
  • Inside doors – Unless it is the kitchen door
  • Inside doors, cupboards and handles
  • Light bulbs – Including fluorescent bulbs for kitchens
  • Lost keys
  • Small cracks in plaster
  • Toilet seats
  • TV aerials/SKY dish
  • Washing lines and pulleys
  • Washing-machine connections

WHAT WE (TMO) ARE RESPONSIBLE FOR (Contact 020 7525 0745) :

  • Broken electrical fittings
  • Burst pipes
  • Ceilings – Not including any insulation installed by yourself
  • Communal light bulb change (outside your property)
  • Communal block repairs (decoration / external doors / glazing)
  • Floors – Not including floor coverings (i.e carpet / wooden floor)
  • Inside kitchen doors
  • Minor leaks
  • Power issues
  • Toilet not flushing

WHAT SOUTHWARK COUNCIL ARE RESPONSIBLE FOR (Contact 020 7525 5000) : 

  • Communal light fitting repair (Bulb change is TMO responsibility)
  • Communal TV aerials – Not individual ones
  • Door-entry systems – Communal
  • Dry riser
  • External Paving
  • Extractor fans
  • Lighting conductor
  • No heating or hot water – District Heating (Includes radiator)
  • Pest Control
  • Slipped roof tiles

Disclaimer: Please note that, repair responsibilities is subject to annual review and also subjected to any changes to TMO/Council Policy. If you are unsure about any of the above, please contact the Estate Office.

The above list is the most commonly reported areas – if you would like a more detailed information, please refer to our Modular Management Agreement (Chapter 2) – Final deyensford schedules


HOW DO I REPORT A REPAIR

Reporting  repairs to the Southwark Council

  • If you would like to report repairs to the council, please follow this link: http://www.southwark.gov.uk/housing/repairs
  • Or you can call Southwark Council on 020 7525 5000 (switchboard will transfer you to repairs)

EMERGENCY OUT OF HOURS  If you have an emergency repair such as a major pipe burst or a repair that presents a danger to persons, you can contact the Southwark on 020 7525 5000. The Council will normally arrange for a contractor to “make safe” the problem until the D’Eynsford Estate Office is open, when the repair will be carried out during normal working hours.
Please note this service is for emergencies ONLY. The Estate will be charged by Southwark Council for this service. If you repeatedly call the Council for non-emergency repairs, you will be charged for using this service.

Reporting repairs to the TMO

Repairs can be reported either by telephoning, or by visiting the office during office hours of 9 am to 5 pm from Monday to Friday. All repair requests will be logged and an initial inspection will take place to determine the nature of work, likely cost and responsibility, i.e., whether it is rechargeable to the tenant/leaseholder or the Council.

  • Telephone: 020 7525 0745
  • Estate Office: 38 Mary Datchelor Close, Camberwell, SE5 7AX

If you would like to report repairs online then please complete the form below: