This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Council Tenant Repairs Responsibilities.

WHAT YOU (TENANT) ARE RESPONSIBLE FOR:

  • Bath panels
  • Bath or sink plugs
  • Broken glass in windows – Unless resulting from criminal damage
  • Ceramic wall tiles
  • Curtain rails and battens
  • Damage to our property
  • Decorating – Unless damaged while a repair is being carried out
  • Door bells
  • Draft excluders
  • Fences and gates – TMO makes safe only dangerous fences/gates (unless out of hours, then it would be Southwark Council)
  • Inside doors – Unless it is the kitchen door
  • Light bulbs – Including fluorescent bulbs for kitchens
  • Lost keys
  • Toilet seats
  • TV aerials/SKY dish
  • Washing lines and pulleys
  • Washing-machine connections

WHAT WE (TMO) ARE RESPONSIBLE FOR:

  • Blocked sink, drain or toilet
  • Broken electrical fittings
  • Burst pipe
  • Ceilings
  • Floors – Not including floor coverings
  • Inside kitchen doors
  • Kitchen cupboards
  • Minor leak
  • No lights in the kitchen or bathroom – (Emergency) Elsewhere in your home would usually be a non-emergency
  • Toilet not flushing
  • Communal light bulb change

WHAT SOUTHWARK COUNCIL ARE RESPONSIBLE FOR:

  • Communal TV aerials – Not individual ones
  • Door-entry systems
  • No heating or hot water – District Heating
  • Slipped roof tiles
  • Pest Control
  • Communal light fitting repair (Bulb change is TMO responsibility)
  • Lighting conductor
  • Dry riser
  • Paving
  • Extractor fan

Disclaimer: Please note that, repair responsibilities is subject to annual review and also subjected to any changes to TMO/Council Policy. If you are unsure about any of the above, please contact the Estate Office.

The above list is the most commonly reported areas – if you would like a more detailed information, please refer to our Modular Management Agreement (Chapter 2) – Final deyensford schedules


HOW DO I REPORT A REPAIR

Reporting  repairs to the Southwark Council

  • If you would like to report repairs to the council, please follow this link: http://www.southwark.gov.uk/housing/repairs
  • Or you can call Southwark Council on 020 7525 5000 (switchboard will transfer you to repairs)

EMERGENCY OUT OF HOURS  If you have an emergency repair such as a major pipe burst or a repair that presents a danger to persons, you can contact the Southwark on 020 7525 5000. The Council will normally arrange for a contractor to “make safe” the problem until the D’Eynsford Estate Office is open, when the repair will be carried out during normal working hours.
Please note this service is for emergencies ONLY. The Estate will be charged by Southwark Council for this service. If you repeatedly call the Council for non-emergency repairs, you will be charged for using this service.

Reporting repairs to the TMO

Repairs can be reported either by telephoning, or by visiting the office during office hours of 9 am to 5 pm from Monday to Friday. All repair requests will be logged and an initial inspection will take place to determine the nature of work, likely cost and responsibility, i.e., whether it is rechargeable to the tenant/leaseholder or the Council.

  • Telephone: 020 7525 0745
  • Estate Office: 38 Mary Datchelor Close, Camberwell, SE5 7AX

If you would like to report repairs online then please complete the form below: