This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Leaseholder Repairs Responsibilities.

WHAT YOU (LEASEHOLDER) ARE RESPONSIBLE FOR:

You’re responsible for repairs to your property, including but not limited to:

  • internal walls, doors, cupboards, locks and fittings
  • kitchens and bathrooms
  • all floors (including floor coverings), ceilings, plastering and decorations
  • installations for water, electricity and gas (including electric wiring, sockets. light fittings, plumbing, water pipes that serve your property alone)
  • electric plugs, fuses and light bulbs
  • broken glass inside your home
  • gardens (including gates, fences, trees and window boxes and keeping these tidy and clean)

WHAT WE (TMO) ARE RESPONSIBLE FOR (contact 020 7525 5000):

  • Communal light bulb change (outside your property)
  • Communal block repairs (decoration / external doors / glazing)

WHAT SOUTHWARK COUNCIL ARE RESPONSIBLE FOR (contact 020 7525 5000):

  • Communal light fitting repair (Bulb change is TMO responsibility)
  • Communal TV aerials – Not individual ones
  • Door-entry systems – Communal
  • Dry riser
  • External Paving
  • Extractor fans
  • Lighting conductor
  • No heating or hot water – District Heating (Includes radiator)
  • Pest Control
  • Slipped roof tiles

Disclaimer: Please note that, repair responsibilities is subject to annual review and also subjected to any changes to TMO/Council Policy. If you are unsure about any of the above, please contact the Estate Office.

The above list is the most commonly reported areas – if you would like a more detailed information, please refer to our Modular Management Agreement (Chapter 2) – Final deyensford schedules


HOW DO I REPORT A REPAIR

Reporting  repairs to the Southwark Council

  • If you would like to report repairs to the council, please follow this link: http://www.southwark.gov.uk/housing/repairs
  • Or you can call Southwark Council on 020 7525 5000 (switchboard will transfer you to repairs)

EMERGENCY OUT OF HOURS  | If you have an emergency repair such as a major pipe burst or a repair that presents a danger to persons, you can contact the Southwark on 020 7525 5000. The Council will normally arrange for a contractor to “make safe” the problem until the D’Eynsford Estate Office is open, when the repair will be carried out during normal working hours.
Please note this service is for emergencies ONLY. The Estate will be charged by Southwark Council for this service. If you repeatedly call the Council for non-emergency repairs, you will be charged for using this service.

Reporting repairs to the TMO

Repairs can be reported either by telephoning, or by visiting the office during office hours of 9 am to 5 pm from Monday to Friday. All repair requests will be logged and an initial inspection will take place to determine the nature of work, likely cost and responsibility, i.e., whether it is rechargeable to the tenant/leaseholder or the Council.

  • Telephone: 020 7525 0745
  • Estate Office: 38 Mary Datchelor Close, Camberwell, SE5 7AX

If you would like to report repairs online then please complete the form below: