This website is for all residents of D'Eynsford TMO. It should help you by giving you information about the housing and community services provided on your estate.
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Leaseholder Repairs Responsibilities.

WHAT YOU (LEASEHOLDER) ARE RESPONSIBLE FOR:

Electrics

  • Broken electrical fittings
  • Electrics – Unless it is a block issue
  • Light bulbs – unless communal

Plumbing

  • Bath or sink plugs
  • Bath panels
  • Blocked sink, drain or toilet – Unless the blockage is from a communal pipe/drain
  • Burst pipe – Unless on district heating or a communal pipe
  • Leaks inside property – Unless caused by another property, or tank room, or a communal pipe or serious health and safety risk
  • Toilet not flushing
  • Toilet seats
  • Washing-machine connections

Carpentry

  • Floors – Unless  structural i.e Joists
  • Inside doors
  • Inside kitchen doors
  • Kitchen cupboards
  • Make safe internal (e.g. cupboards, etc)

Others

  • Curtain rails and battens
  • Damage to our property – If an emergency, Council may do this, but will be rechargeable back to leaseholder
  • Decorating
  • Draft excluders
  • Ceilings inside property
  • Door bells / door locks / lost keys
  • Ceramic wall tiles – Unless communal
  • Individual TV aerials
  • Washing lines and pulleys

WHAT WE (TMO) ARE RESPONSIBLE FOR:

  • Carpentry communal
  • Make safe external (e.g. door, external fence, etc)
  • Broken glass in windows – communal
  • Ceilings in communal areas
  • Leak from roof
  • Slipped roof tiles
  • Lighting Bulb Change in the communal area

WHAT SOUTHWARK COUNCIL ARE RESPONSIBLE FOR:

Heating and hot water

  • Major leaks to heating system – District Heating
  • Minor leaks to heating system – District Heating
  • No heating or hot water – District Heating
  • Radiators & Pipe work – District Heating
  • Communal stopcocks

Electrical

  • Shared TV aerials/Satellite dish
  • Communal lighting repair (Change of bulb is TMO responsibility)

Other

  • Door-entry systems
  • Pest Control
  • Lighting conductor
  • Dry riser
  • Paving
  • Communal ventilation

Disclaimer: Please note that, repair responsibilities is subject to annual review and also subjected to any changes to TMO/Council Policy. If you are unsure about any of the above, please contact the Estate Office.

The above list is the most commonly reported areas – if you would like a more detailed information, please refer to our Modular Management Agreement (Chapter 2) – Final deyensford schedules


HOW DO I REPORT A REPAIR

Reporting  repairs to the Southwark Council

  • If you would like to report repairs to the council, please follow this link: http://www.southwark.gov.uk/housing/repairs
  • Or you can call Southwark Council on 020 7525 5000 (switchboard will transfer you to repairs)

EMERGENCY OUT OF HOURS  | If you have an emergency repair such as a major pipe burst or a repair that presents a danger to persons, you can contact the Southwark on 020 7525 5000. The Council will normally arrange for a contractor to “make safe” the problem until the D’Eynsford Estate Office is open, when the repair will be carried out during normal working hours.
Please note this service is for emergencies ONLY. The Estate will be charged by Southwark Council for this service. If you repeatedly call the Council for non-emergency repairs, you will be charged for using this service.

Reporting repairs to the TMO

Repairs can be reported either by telephoning, or by visiting the office during office hours of 9 am to 5 pm from Monday to Friday. All repair requests will be logged and an initial inspection will take place to determine the nature of work, likely cost and responsibility, i.e., whether it is rechargeable to the tenant/leaseholder or the Council.

  • Telephone: 020 7525 0745
  • Estate Office: 38 Mary Datchelor Close, Camberwell, SE5 7AX

If you would like to report repairs online then please complete the form below: